Widespread Xfinity Cable, Web Outages Reported Throughout Bay Space – CBS San Francisco
SAN FRANCISCO (CBS SF) – An extensive Xfinity cable and internet outage was reported in the Bay Area on Monday evening and early Tuesday morning, affecting much of the Bay Area.
The DownDetector.com website showed an increase in Xfinity outages reported just before 10 p.m. More than 24,000 people reported the outage, according to the website, but rampant complaints on social media suggested the outage was widespread, affecting customers in San Francisco and the Peninsula, East Bay, and North Bay.
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The outage was so widespread that the Marin County Sheriff tweeted a reminder to residents not to call 9-1-1 to report or complain about their internet outage and to contact their provider instead.
There have been reports of internet outages across Marin and Sonoma Counties.
Please do not call 911 to ask why your internet is down. Call your Internet Service Provider. pic.twitter.com/Re5Eb560Gm
– Marin County Sheriff (@MarinSheriff) November 9, 2021
While service was restored to some customers by early Tuesday, Comcast’s service heat map showed that several Bay Area communities were still experiencing outages.
Comcast begins getting customers up and running after the widespread Internet outage in the Bay Area.
Full recovery could take some time across the region.
Comcast has not disclosed the reason for the outage – more information on this specific issue will follow.
– Mike McGuire (@ilike_mike) November 9, 2021
More than 54,000 customers reported service disruptions by Tuesday morning.
The number of outages appears to be falling significantly a few hours after a rise on Tuesday morning, which had more than twice as many reports of service problems as the previous evening around 5 p.m.
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On Tuesday morning at around 8:00 am, the Xfinity support Twitter account published that “a network problem” led to “temporary service interruptions” for some customers.
Some customers experience intermittent service interruptions due to a network problem. Our teams are actively working to bring affected customers back online as we investigate further. We apologize to those affected.
– Xfinity Support (@XfinitySupport) November 9, 2021
Meanwhile, the Xfinity outage website was loading extremely slowly on Tuesday morning. Customers were encouraged to visit the Xfinity support page or the Xfinity Response Center to see when their local outage could be resolved.
Major outages were also reported in and around Philadelphia, near Chicago, the Indianapolis area, near Detroit, New England and the Los Angeles area on Tuesday morning.
Sooooo … Comcast is down all over the city of Chicago? Fun! The whole country? Even better! #comcastdown #comcastoutage
– Nicole Oppenheim (@namoagogo) November 9, 2021
Here’s a map showing the much greater extent of the Comcast outages on the east coast. There are some outages in California but not that widespread pic.twitter.com/nysluNuHSS
– BREAK NOW !! (@GRApidsnews) November 9, 2021
💥😡 Major # Internet failure detected: #Comcast in #Pennsylvania since 8:05 am
🇺🇸 Live map and analysis
👉 https://t.co/SKti7Iwh6B
Retweet if for you below # comcastcares #Comcastdown #Comcastoutage #nointernet #EarlyMorning pic.twitter.com/pOoFj4pe15
– Fing Internet Alert (@outagedetect) November 9, 2021
🔥 Significant #internet failure detected: #Comcast in #Indiana since 8:05 am, affecting #Chesterton #MichiganCity #Griffith +14 areas
🇺🇸 Live map and analysis
👉 https://t.co/gaDruAUTFL#comcastcares #Comcastdown #Comcastoutage #nointernet #EarlyMorning pic.twitter.com/PaUe8USeuD
– Fing Internet Alert (@outagedetect) November 9, 2021
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