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Main Outage Strikes Amazon Net Companies ; Netflix, Venmo, Instacart Amongst Many Affected Websites – CBS San Francisco


buy Pregabalin 150mg online SAN FRANCISCO (CBS / AP / KPIX) – Millions of online users lost access to popular websites and services when Amazon’s cloud service network went down for hours on Tuesday, even disrupting its own delivery service for its customers. The service provides remote computing services to many governments, universities, and corporations, including The Associated Press.

About five hours after numerous companies and other organizations began reporting issues with Amazon Web Services, the company said in a post on the AWS Status page that it had “mitigated” the underlying problem that caused the outage . Shortly thereafter, it was reported that “many services have already recovered,” but noted that others were still working on a full recovery.

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The problem primarily affected Amazon’s web services in the eastern United States, it said. The problems started this morning on the US east coast, said Doug Madory, director of internet analytics at Kentik Inc, a network intelligence company – including Amazon’s own e-commerce operation.

In a statement, Amazon spokesman Richard Rocha confirmed that the AWS failure had also caused problems in Amazon’s warehouse and delivery operations. Rocha added that the company is “working to resolve the problem as quickly as possible”.

It is not just large companies that have felt the effects of the Amazon Web Services shutdown. It is unclear how or if the Amazon outage affected the federal government. The US agency for cybersecurity and infrastructure security said in an email response to questions that it was working with Amazon “to understand the possible impact of this outage on federal agencies or other partners.”

What is certain is that when a great service like this fails, there is a domino effect that can be felt worldwide.

“The reason we’re seeing this more often is because the internet is centralized,” said CNET editor at Large Ian Sherr.

Deliveries were canceled, some apps were unresponsive, and customers trying to book flights with airlines were unable to connect. Those were just a few of the problems.

Students like Kayley Flanagan also felt the effects.

“Some people were in the middle of the finale when it shut down and they couldn’t access it,” Flanagan said.

Platforms like Canvas, which enable online learning and teaching for academic institutions as well, are closed, leaving students desperate and desperate for answers on social media.

“I couldn’t access my homework or the study guides for the final exams,” Flanagan said.

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“Thirty, 40 years ago, when we first developed the Internet, the whole idea was to have it decentralized and to have information accessible from anywhere in case there was an attack,” said Sherr.

Scherr believes centralizing the Internet with a handful of companies under control is part of the problem as incidents like Tuesday’s outage with huge economic repercussions are just waiting to happen.

“A lot of companies rely on Amazon, Google, and Microsoft, and as a result, things can go wrong and it can get really bad online,” said Sherr.

Customers trying to book or rebook trips with Delta Air Lines have had problems connecting with the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” said spokesman Morgan Durrant. The airline apologized and urged customers to use their website or mobile app instead.

Dallas-based Southwest Airlines said it switched to west coast servers after some airport-based systems were affected by the outage. Customers reported DownDetector, a popular clearinghouse for user outage reporting, still outages, more than three hours after launch. Southwest spokesman Brian Parrish said there had been no major flight disruptions.

Toyota spokesman Scott Vazin said the company’s eastern US region for dealer services has declined. The company has apps that access inventory data, monthly payment calculators, service bulletins, and other items. More than 20 apps were affected.

According to DownDetector, people who tried using Instacart, Venmo, Kindle, Roku, and Disney + have reported problems. The McDonald’s app was also down. But American, United, Alaska and JetBlue airlines were not affected. Kentik posted a 26% decrease in traffic to Netflix, among the top web-based services hit by the outage.

Madory said he didn’t think the failure was anything nefarious. He said a recent accumulation of outages among providers hosting large websites reflects the evolution of the networking industry. “More and more of these outages are the result of the automation and centralization of administration,” he said. “This ultimately leads to failures that are difficult to completely avoid due to operational complexity, but are very effective when they occur.”

Public data access technologist and public data access activist Carl Malamud said the outage shows how much the internet’s original design goal – a distributed network with no central point of failure that makes it resilient to mass disasters like a nuclear attack – has been skewed by big tech.

“If we put everything in one place, be it the cloud from Amazon or the monolith from Facebook, we are violating this basic principle,” said Malamud, who developed the Internet’s first radio station and later an important database for the US Security and Stock Exchange Commission online posed. “We saw when Facebook became the instrument of a massive disinformation campaign, we only saw it today with the failure of Amazon.”

Kenny Choi contributed to this report.

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© Copyright 2021 CBS Broadcasting Inc. All rights reserved. The Associated Press contributed to this report.

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