Plumbing

Hearn Plumbing, Heating & Air receives nationwide award

Jun. 6—A Madison Village-based company has secured national recognition for superior accomplishments in its profession.

Hearn Plumbing, Heating & Air recently was named 2022 Medium Contractor of the Year by the National Comfort Institute. NCI presented that award as part of its annual conference in Scottsdale, Arizona.

This honor salutes a heating, ventilation and air conditioning contracting firm’s outstanding achievements in high-performance contracting, quality workmanship and dedication to customer service.

Companies in the Medium award category attained between $2 million and $6 million in annual sales.

Hearn Administrative Manager Dennielle Hearn said the company was delighted to win the award.

“It was a very pleasant surprise,” she said. “We’re extremely proud of our team, and excited to see their hard work recognized on a national level.”

Tom Hearn, the company’s owner and general manager and Dennielle’s husband, accepted the award at the conference in Arizona.

During that same event, National Comfort Institute also named HVAC contractors of the year in the Small and Large categories. NCI classifies small contractors as those recording sales below $2 million a year; while large contractors achieve sales of more than $6 million annually.

NCI selects heating, ventilation and air conditioning contractors of the year based on specific standards. To be eligible for the award, companies:

—Must be in the process of, or already completed, implementing high-performance testing as prescribed by the National Comfort Institute.

—Must have in place or be in the process of having in place a performance-based business culture.

—Must have a strong service department, and sell and maintain service agreements.

—Must target system renovation sales in addition to equipment replacement sales.

—Must include training as part of the company culture.

NCI-certified contractors, such as Hearn Plumbing, Heating & Air, send their service professionals to NCI classes, where they train to use specialized equipment, and stay up-to-date on the latest diagnostic and repair techniques.

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In addition, NCI monitors its certified contractors and requires recertification every two years.

Over the past two decades, NCI has trained and certified more than 20,000 HVAC professionals.

Hearn Plumbing, Heating & Air was founded in 1946 under a slightly different name by David Hearn.

The business, then known as David Hearn Plumbing & Heating, set up its headquarters inside a barn in the back yard of the owner’s home on North Lake Street in Madison Village.

David’s son, Dan, then became an official employee after graduating from high school. Eventually, the company evolved into David Hearn and Son Inc. Plumbing & Heating Supplies and Service.

In 1980, the father-and-son duo relocated their business from the backyard barn to a building on West Main Street in downtown Madison Village.

David and Dan bought the Kimball Brothers Hardware Store, where the elder Hearn once worked.

The Hearns simultaneously operated Madison Hardware and ran the plumbing and heating business from the rear section of the building.

In the early 2000s, David retired, and a decision was made to close Madison Hardware. But the plumbing and heating business continued, with Dan welcoming aboard son Tom to help lead the company.

Around that same time, Dan and Tom built Hearn’s new shop at 319 Lake St. The business is nearly across street from the house and barn owned by David, who died in 2004.

In the years that followed, Tom played a pivotal leadership role in helping to chart a new course for the company’s success.

Today, Hearn Plumbing, Heating & Air focuses on working in residential homes and providing excellent service to its customers. The company employs 16 people and tallied more than $2.7 million in sales in 2021.

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