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Hospital Sisters Well being System faces pc system failure

Daily SF News — Mon, 02 Oct 2023 11:56:46 +0000

DECATUR — A massive systemwide computer and internet systems failure is severely disrupting operations within the Hospital Sisters Health System.

All attempts to contact the hospital system via the internet Thursday were being referred to an update page which said HSHS “became aware of a system outage” on Aug. 27 that has “temporarily taken offline virtually all operating systems.”

HSHS, which runs St. Mary’s Hospital in Decatur, St. Anthony’s Memorial Hospital in Effingham, Good Shepherd Hospital in Shelbyville and HSHS St. John’s Hospital in Springfield, said it was following emergency procedures to continue to provide in-patient and out-patient care.

“We are following existing protocols for system outages and nearly all HSHS hospital and clinic locations remain open and are caring for patients,” the update page said.

“We recognize how challenging this situation has been for everyone and how hard our colleagues and providers are working to continue caring for our patients … Patient safety and quality remain our top priorities.”

St. Mary’s Hospital spokesman Andrew Dilbeck told the Herald & Review that the update page information was accurate and he could not comment further.

HSHS runs 12 hospitals and care systems in Illinois and six hospitals in Wisconsin and it’s understood the system outage affects all of them.

HSHS has not commented on the source of the disruption.

Rebecca Cramblit, a spokeswoman at the FBI office in Springfield, told the Herald & Review: “The only thing I can tell you is that, per FBI policy, we don’t confirm or deny whether or not we’re involved in an investigation. That is just to protect the integrity of the investigation, the victims, everything around it. So I cannot speak as to whether or not we’re involved.”

The exterior of HSHS St. Mary’s Hospital in Decatur is shown in this June 2023 file photo.

JOSEPH RESSLER, HERALD & REVIEW

A section of the HSHS update page, headed “What We Are Doing,” says: “As soon as we became aware of the outage, we mobilized our incident command protocols and downtime procedures and engaged outside experts to support our response and determine what happened.

“We are continuing to follow existing protocols for system outages, including taking steps to minimize disruptions and ensure high quality, safe patient care. Our investigation into this incident is ongoing. We will provide updates on this webpage (https://www.hshsupdates.org/) and at our hospitals and clinics as appropriate.”

As to whether confidential patient information had been breached, HSHS said that aspect of the disruption was still being investigated.

“We are continuing to look into this issue and will provide updates as we are able,” the update page said.

“Our top priority is continuing to provide consistent, quality care to our patients and restoring our systems and applications for our colleagues as quickly as possible.”

But HSHS also says it doesn’t yet know when that is going to happen. “It is unclear at this time when systems will be fully restored,” the update page said.

Photos: Rare blue supermoon dazzles stargazers around the globe

A peacock sits on a chimney as a nearly full moon rises behind it, in Hyderabad, India, Wednesday, Aug. 30, 2023. August 30 will see the month’s second supermoon, when a full moon appears a little bigger and brighter thanks to its slightly closer position to Earth. (AP Photo/Mahesh Kumar A.)

Mahesh Kumar A.

The supermoon rises near the equestrian statue of Damdin Sukhbaatar on Sukhbaatar Square in Ulaanbaatar, Mongolia, on Wednesday, Aug. 30, 2023. August 30 sees the month’s second supermoon, when a full moon appears a little bigger and brighter thanks to its slightly closer position to Earth. (AP Photo/Ng Han Guan)

Ng Han Guan

A Supermoon is seen on the sky as a woman walks on the street, in Vosloorus, east of Johannesburg, South Africa, Wednesday, Aug. 30, 2023. August 30 sees the month’s second supermoon, when a full moon appears a little bigger and brighter thanks to its slightly closer position to Earth. (AP Photo/Themba Hadebe)

Themba Hadebe

The supermoon rises behind the ancient temple of Poseidon at Cape Sounion, about 70 kilometers (45 miles) south of Athens, Greece, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It’s dubbed a supermoon because it’s closer to Earth than usual, appearing especially big and bright. (AP Photo/Thanassis Stavrakis)

Thanassis Stavrakis

The supermoon rises over the Mediterranean sea as a boat passes at Konnos bay near Ayia Napa and Protaras on the eastern part of the island of Cyprus, on Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It’s dubbed a supermoon because it’s closer to Earth than usual, appearing especially big and bright. (AP Photo/Petros Karadjias)

Petros Karadjias

The supermoon rises behind Ayioi Anargiroi Orthodox church near Ayia Napa and Protaras in the eastern Mediterranean island of Cyprus, on Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It is dubbed a supermoon because it is closer to Earth than usual, appearing especially big and bright. (AP Photo/Petros Karadjias)

Petros Karadjias

The full moon rises behind the Galata tower in Istanbul, Turkey, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It is dubbed a supermoon because it is closer to Earth than usual, appearing especially big and bright.(AP Photo/Khalil Hamra)

Khalil Hamra

The supermoon rises in the sky of Gaza City, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It’s dubbed a supermoon because it’s closer to Earth than usual, appearing especially big and bright. (AP Photo/Adel Hana)

Adel Hana

The supermoon rises in the sky over the houses of Gaza City, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It’s dubbed a supermoon because it’s closer to Earth than usual, appearing especially big and bright. (AP Photo/Adel Hana)

Adel Hana

The August Super Blue Moon sets behind a historical building and the St. Basil’s Cathedral, right, as people walk in Red Square in Moscow, Russia, Wednesday, Aug. 30, 2023. The cosmic curtain rises Wednesday night with the second full moon of the month, the reason it is considered blue. It is dubbed a supermoon because it is closer to Earth than usual, appearing especially big and bright. (AP Photo/Alexander Zemlianichenko)

Alexander Zemlianichenko

The moon known as blue moon rises behind the small village of Ujue, northern Spain, Wednesday, Aug. 30, 2023. (AP Photo/Alvaro Barrientos)

Alvaro Barrientos

A supermoon rises over the Colosseum in Rome, Wednesday, Aug. 30, 2023. (AP Photo/Gregorio Borgia)

Gregorio Borgia

The supermoon rises behind the Chlemoutsi medival castle in Kyllini, Peloponnese, Greece, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. (AP Photo/Petros Giannakouris)

Petros Giannakouris

The full moon rises beyond the Martyrs statue, in downtown Beirut, Lebanon, Wednesday, Aug. 30, 2023. August 30 will see the month’s second supermoon, when a full moon appears a little bigger and brighter thanks to its slightly closer position to Earth. (AP Photo/Hussein Malla)

Hussein Malla

Akıncı unmanned aerial craft passing in front of the Supermoon during a demonstration flight on the first day of Teknofest technology and aerospace festival in Ankara, Turkey, Wednesday, Aug. 30, 2023. (AP Photo/Emrah Gurel)

Emrah Gurel

A supermoon rises over Montevideo, Uruguay, Wednesday, Aug. 30, 2023. The cosmic curtain rose Wednesday night with the second full moon of the month, also known as a blue moon. (AP Photo/Matilde Campodonico)

Matilde Campodonico

People watch a supermoon rise above Lisbon, Wednesday, Aug. 30, 2023. It’s the month’s second supermoon, when a full moon appears a little bigger and brighter thanks to its slightly closer position to Earth. (AP Photo/Armando Franca)

Armando Franca

A rare Blue Supermoon rises over Lake Michigan as spectators watch from Chicago’s 31st Street beach Wednesday, Aug. 30, 2023. (AP Photo/Charles Rex Arbogast)

Charles Rex Arbogast

The supermoon, blue moon, rises behind a thick layer of clouds near a statue of the angel Moroni perched atop The Church of Jesus Christ of Latter-day Saints, Wednesday, Aug. 30, 2023, in Kensington, Md. The cosmic curtain rose Wednesday night with the second full moon of the month, the reason it is considered blue. It’s dubbed a supermoon because it’s closer to Earth than usual, appearing especially big and bright. (AP Photo/Julio Cortez)

Julio Cortez

A super moon rises behind Arthur Ashe Stadium at the Billie Jean King National Tennis Center during the second round of the U.S. Open tennis championships, Wednesday, Aug. 30, 2023, in New York. A rare blue supermoon — the closest full moon of the year — dazzled stargazers Wednesday night. It was the second full moon of August, thus the blue label. And it was unusually close to Earth, therefore a supermoon. (AP Photo/Manu Fernandez)

Manu Fernandez

A man watches from the upper deck of a baseball game between the Kansas City Royals and the Pittsburgh Pirates as the moon rises in the distance Wednesday, Aug. 30, 2023, in Kansas City, Mo. The moon was a rare blue supermoon, named so because it was the second full moon in August, thus the blue label, and it was unusually close to Earth, therefore a supermoon. (AP Photo/Charlie Riedel)

Charlie Riedel

The full moon rises beyond a sign in the outfield during a baseball game between the Kansas City Royals and the Pittsburgh Pirates on Wednesday, Aug. 30, 2023, in Kansas City, Mo. The moon was a rare blue supermoon, named so because it was the second full moon in August, thus the blue label, and it was unusually close to Earth, therefore a supermoon. (AP Photo/Charlie Riedel)

Charlie Riedel

A blue supermoon rises between the Salesforce Tower and the Palace of Fine Arts in San Francisco, Wednesday, Aug. 30, 2023. (AP Photo/Eric Risberg)

Eric Risberg

Contact Tony Reid at (217) 421-7977. Follow him on Twitter: @TonyJReid

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The post Hospital Sisters Well being System faces pc system failure appeared first on DAILY SAN FRANCISCO BAY NEWS.

Pc Points Shut Down COVID Testing Websites in San Francisco, Hayward – CBS San Francisco

Tue, 11 Jan 2022 16:24:14 +0000

SAN FRANCISCO (CBS SF) – After opening hours at several COVID test sites in San Francisco were temporarily reduced due to staffing issues, statewide computer problems forced health officials to completely close six test centers on Monday afternoon, and service could be suspended for even longer.

The San Francisco Department of Public Health tweeted at 1:30 p.m. that the city of Color’s COVID-19 test partner’s computer problems resulted in a number of locations being closed.

CONTINUE READING: COVID: Stay Home: Sonoma Health Officer Urges Residents to Stay Home Amid the Omicron Wave

On Monday evening, Color tweeted from Palo-Alto that the service would be suspended until Tuesday due to outages and that people with postponed appointments would be contacted with alternative test options.

Due to failures affecting our software, we have temporarily suspended the service at our @ SF_DPH test locations until Tuesday, 1/11. When your appt. was postponed to Mon 1/10 or if you have an appt. for Tuesday 1/11 we will contact you by e-mail / SMS with alternative test options.

– Color (@Color) January 11, 2022

The computer difficulties weren’t limited to San Francisco.

The test locations that closed were Alemany, SOMA (7th / Brandan), Southeast Health Center, 20 Norton, Ella Hill Hutch, and Bayview Opera House.

UPDATE: Due to a nationwide computer problem at our COVID-19 test provider @Color, 6 test locations will be closed today: Alemany, SOMA (7./Brannan), SEHC, 20 Norton, Ella Hill Hutch and Bayview Opera House. Please do not visit these pages for testing at the moment. (1/2) pic.twitter.com/SyoT3DTo07

– SFDPH (@SF_DPH) January 10, 2022

“We’re working with Color to accommodate those who had appointments today,” read a subsequent tweet. “We’ll provide updates as soon as we learn more and have the next steps.”

Local residents were advised to refer to an online list of other test locations in San Francisco.

Color shared the following statement about the failure:

“We have temporarily suspended service at our test locations in San Francisco until the end of today to ensure that people don’t have to wait unnecessarily. We manage intermittent outages that have impacted our patient registration and sample collection software, and our team is actively working to resolve this situation. We will restore service to these locations as soon as possible. For those whose dates have been postponed today, Color will be in touch with alternative test options. Please do not access these websites for testing at this time. Don’t call 911 or go to the emergency room unless it’s a medical emergency. We apologize for the stress and inconvenience this caused. “

The issues also emerged in Hayward, another city that has partnered with Color for their COVID test locations.

Problems started around 9:00 a.m. Monday morning at the Cherryland COVID testing facility on Mission Boulevard in Hayward when nurses noticed a slowdown in the computer system. The check-in process, which can usually be completed in seconds, took more than ten minutes per patient.

The Hayward site also took advantage of Color Labs, whose website was repeatedly frozen and unresponsive on Monday morning.

The system worked intermittently before staff decided to close the site around 1 p.m. early Monday afternoon.

“We did it! Thank you God!” exclaimed McGee. “They said they would cancel everything. We weren’t happy about that. “

At 1 p.m., nonprofit service provider La Familia – who runs the website – shut it down and told the hundreds of people in line to go home. Aaron Ortiz, CEO of La Familia, said the site had similar problems last week.

“We need to have a meeting with the state lab and we need to have a meeting with the county to see what the next steps are,” he said. “We just can’t keep allowing this to happen to the church. Or I have to see if I can switch to another laboratory. “

Rosa Cruz waited several hours for a test before she was rejected. Her employer requires a negative test before she can go back to work.

“We can not do anything. So we won’t be available to go to work, ”said Cruz.

CONTINUE READING: US flights on west coast grounded after NORAD alerted a North Korean missile launch

Ortiz said that despite the increased demand for testing, Color should be able to perform its services as promised.

“I understand we have an uphill climb and the system is overloaded,” said Ortiz. “But if you want to do this job, you have to be ready and willing to take on this kind of load at the same time.”

The frustration increased as more and more people, with varying degrees of success, tried to find a way to get a COVID test.

“I wanted to visit my family and when I tried to book one I was only able to do it for two weeks,” said Clare Fonstein of Walnut Creek. “The ones that were quick and available now had to pay you, so it was quite difficult to figure them out.”

Dave Jah visited the Bay from Los Angeles. He recently had the stress of getting a test to see his brother.

“Both in San Diego, where he goes to school, and in LA, we can’t find any tests within five miles,” he said.

Back in San Francisco, the health department had previously announced that it was suffering from a labor shortage related to an increase in Omicron cases among employees, forcing the department to temporarily reduce working hours at four test sites.

Health officials said the short-term reduction would result in about 250 tests being lost per day. The current 7-day average at SFDPH-affiliated locations is 6,000 tests per day.

“(The) SFDPH-affiliated test sites will experience temporary reduced hours due to COVID-related staffing shortages and due to an increase in test result turnaround times given the high demand for laboratories across the country,” health officials said in a press release.

One of the locations, the Southeast Health Center, will only see a reduction in opening hours on Monday and then resume normal operating hours on Tuesday.

The other three websites affected were:

Ella Hill Hutch – a three hour reduction in the afternoon – new opening hours: 8 a.m. – 2 p.m.
Alemany – a two-hour reduction in the evening – new opening times: 8 am-6pm
SOMA (7./Brannan) – shortened by three hours in the morning from Tuesday – new opening times: 12 noon-6 p.m.

Given a steep spike in the demand for tests since early December, the number of tests being done at the sites has doubled, according to the San Francisco health authorities.

“We want to emphasize that we are assuming that this is a temporary period and that the sites will continue to operate well beyond their intended capacity,” officials said in the press release. “In addition, SFDPH is working to minimize the impact of this temporary reduction by allocating additional resources to increase capacity, including over 150,000 rapid tests that will arrive earlier this week.”

The SFDPH-affiliated sites currently account for approximately 60% of the tests conducted at on-site sites across the city.

Over the weekend, Dr. Susan Ehrlich, Chief Executive Officer Zuckerberg San Francisco General, said her emergency room was overwhelmed with people checking for COVID tests.

“We have never seen anything like this in previous surges,” she said. “So please don’t call 911, don’t go to an emergency room either because you want a COVID test or because you have mild COVID symptoms.”

“Most cases of COVID are mild and you can stay home,” added Ehrlich. “If you have symptoms, when you feel sick, you should stay at home, take care of yourself, and try to stay away from other people as much as possible.”

MORE NEWS: Daly City woman stands face to face with a mountain lion in her garden

Betty Yu contributed to this report

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Laptop Points Shut Down COVID Testing Websites in San Francisco, Hayward – CBS San Francisco

Tue, 11 Jan 2022 02:04:34 +0000

SAN FRANCISCO (CBS SF) – After opening hours at several COVID test sites in San Francisco were temporarily reduced due to staffing problems, nationwide computer problems forced health authorities to completely close six test centers on Monday afternoon.

The computer difficulties weren’t limited to San Francisco.

CONTINUE READING: COVID: Sonoma Health Officer Restricts Large Gatherings For 30 Days, Voluntarily Urges Residents To Stay Home Amid The Omicron Wave

The San Francisco Department of Public Health tweeted at 1:30 p.m. that the city of Color’s COVID-19 test partner’s computer problems resulted in a number of locations being closed.

The test locations that closed were Alemany, SOMA (7th / Brandan), Southeast Health Center, 20 Norton, Ella Hill Hutch, and Bayview Opera House.

– SFDPH (@SF_DPH) January 10, 2022

“We’re working with Color to accommodate those who had appointments today,” read a subsequent tweet. “We’ll provide updates as soon as we learn more and have the next steps.”

Local residents were advised to refer to an online list of other test locations in San Francisco.

Color, a company based in Palo Alto, shared the following statement about the outage:

The issues also emerged in Hayward, another city that has partnered with Color for their COVID test locations.

The Hayward site also took advantage of color labs, whose website repeatedly froze and became unresponsive on Monday morning.

The system worked intermittently before staff decided to close the site around 1 p.m. early Monday afternoon.

“We did it! Thank you God!” exclaimed McGee. “They said they would cancel everything. We weren’t happy about that. “

CONTINUE READING: BART train with equipment problems causes major delays at SF Civic Center station

Rosa Cruz waited several hours for a test before she was rejected. Her employer requires a negative test before she can go back to work.

“We can not do anything. So we won’t be available to go to work, ”said Cruz.

Ortiz said that despite the increased demand for testing, Color should be able to perform its services as promised.

Health officials said the short-term reduction would result in about 250 tests being lost per day. The current 7-day average at SFDPH-affiliated locations is 6,000 tests per day.

One of the locations, the Southeast Health Center, will only see a reduction in opening hours on Monday and then resume normal operating hours on Tuesday.

The other three websites affected were:

Ella Hill Hutch – a three hour reduction in the afternoon – new opening hours: 8 a.m. – 2 p.m.
Alemany – a two-hour reduction in the evening – new opening times: 8 am-6pm
SOMA (7./Brannan) – shortened by three hours in the morning from Tuesday – new opening times: 12 noon-6 p.m.

Given a steep spike in the demand for tests since early December, the number of tests being done at the sites has doubled, according to the San Francisco health authorities.

The SFDPH-affiliated sites currently account for approximately 60% of the tests conducted at on-site sites across the city.

Over the weekend, Dr. Susan Ehrlich, Chief Executive Officer Zuckerberg San Francisco General, said her emergency room was overwhelmed with people checking for COVID tests.

MORE NEWS: UPDATE: Man arrested on arson after 2-alarm house fire displaced 7 people in San Jose

The post Laptop Points Shut Down COVID Testing Websites in San Francisco, Hayward – CBS San Francisco appeared first on DAILY SAN FRANCISCO BAY NEWS.

5 Greatest Laptop Restore in San Francisco 🥇

Wed, 31 Mar 2021 00:33:55 +0000

Below is a list of the leading computer repairs in San Francisco. To help you find the best computer repair shop near you in San Francisco, we created our own list this evaluation point list.

San Francisco’s Best Computer Repair:

The top rated Computer Repairs in San Francisco are:

San Francisco computer repair – Offers component-level repairs (liquid-damaged computers) for all brands.
San Francisco Bay Computer Services – high quality services, free express services, fair and affordable prices.
Smart Computer Service – Comprehensive computer services for businesses and residents: virus removal, data recovery.
Techsavies – Manages, monitors, and supports your business technology across San Francisco and the Bay Area.
Actnet Computer Services – Save the world, one computer at a time.

San Francisco computer repair

San Francisco computer repair is a repair business that provides component-level repairs for a wide variety of computer and laptop problems. They serve a variety of brands such as Apple, Dell, Sony, HP, Toshiba, IBM, Lenovo, and Fujitsu. The business has an amazing team of highly skilled and experienced technicians who have nearly twenty years of computer repair experience. The technicians at San Francisco Computer Repair will do the job and make sure your rig or gadget is 100% working again.

Products:
Repair for: overheating, dark screen, screen change, keyboard repair, virus, malware, spyware, USB port problems, wireless connection problems, damaged hard drive.

LOCATION:
Address: 151 Valencia St, San Francisco, CA 94103
Phone: (415) 863-8820
Website: baycomputer.net

REVIEWS:
Great! I fixed my broken power adapter connector in just a day and a half and was kind enough to help out when I realized my charger was broken the next day as well. Many Thanks! – Marielle Woodall

San Francisco Bay Computer Services

San Francisco Bay Computer Services is a repair service center with highly skilled technicians who know how to repair a wide variety of devices and computers. They focus on providing great service that will get your computer or device back up and running after 24 hours or less. They are Apple and CompTia certified and their technicians have the technical know-how and experience to get the job done in a very efficient and timely matter. If you need help with computer problems, San Francisco Bay Computer Services is the place for you.

Products:
Computer repair, mobile device repair, data recovery, networking, website design.

LOCATION:
Address: 4736 Mission St, San Francisco, CA 94112
Phone: (415) 251-7687
Website: sfbaycomputerservices.com

REVIEWS:
Great job, they fixed my Samsung Galaxy and set up my new phone. Very kind, why do you want to go to another place? That is the one. Highly recommended. – Francisco Ulloa

Smart Computer Service

Smart Computer Service opened in 2005 and has been in the same place for almost a decade to offer people their computer repair services. The repair business offers San Francisco computer repair solutions like connectivity and internet problems, repairs for small business owners and residents, computer security problems like viruses, spyware and malware removal, data recovery, or clean deletion of computer files for recycling. They also have CISCO certified field technicians who can hire clients to do contract work.

Products:
Repair of computers for small business and private households, computer network, Internet, DSL, firewall, router, WIFI, data recovery.

LOCATION:
Address: 3410 Geary Blvd # 211, San Francisco, CA 94118
Phone: (415) 751-1266
Website: smartcomputerservice.com

REVIEWS:
Manu reached out, apologized for the experience, and offered to do it right. I appreciated his concern and customer service. – Robert Smith

Techsavies

Techsavies is a one-stop shop that tailors IT solutions for the daily needs of every customer. They provide their customers with turnkey solutions that allow them to focus mainly on their business instead of thinking about technical difficulties. Their highly skilled and experienced technicians can remotely manage, support, and monitor your business technology in San Francisco Bay. If you need hardware repair and IT solutions, Techsavies should be at the top of your list.

Products:
Manage IT services, IT projects and consulting, data backup services, cloud and hosting services, web development, computer and phone repair and data recovery.

LOCATION:
Address: 1318 Polk St, San Francisco, CA 94109
Phone: (415) 673-1776
Website: techsavies.com

REVIEWS:
They are amazing! You helped me swap out my iPhone 6 screen and install the Windows 10 system on my PC! Everything is perfect! – Arlene Nicolasa

Actnet Computer Services

Actnet Computer Services is based in San Francisco and provides computer repair solutions. The company specializes in efficient, fast and reliable services for private and business customers. Actnet consists of highly competent, qualified and experienced IT and network specialists who have years of experience in order to guarantee only the best possible service for individual and business IT solutions.

Products:
Computer repair, custom solutions, commercial center.

LOCATION:
Address: 2207 Judah St, San Francisco, CA 94122
Phone: (415) 661-9000
Website: actnetonline.com

REVIEWS:
Small, clean and organized shop, they fixed my laptop about 3 weeks ago and it is still working fine and the price was very reasonable. – Eduardo Gutierrez

Alain Atkins is the Senior Editor of Kev’s Best. Alain has been a journalist for nearly a decade and has published articles in numerous print and digital publications, including the Argus Leader and the Huffing Post. Alain is based in St. Louis and covers issues affecting his city and state. When he’s not in the newsroom, Alain likes to pack his bags.

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